Photocare The Photographic, Printing, Video and Digital Imaging Specialists 39b Fore Street, Ivybridge, Devon. PL21 9AE           01752 896959

PDF Files

We request all our artwork to be supplied as high resolution (300dpi). It is important that you prepare your PDF file in the correct way. These options must be set for printing:

Resolution - Choose High Resolution

Compression Settings - For colour and greyscale this should be down sampled to 300dpi with "auto compression" set on high

Font Embedding - Should be set to "embed all fonts"

Colour needs to be set as CMYK not RGB (RGB artwork will be converted to CMYK and this could effect your colours).


Include all embedded images and convert all text to curves. Save as a EPS file.


Set Resolution to 300dpi when starting your new document. Save file as either TIFF or JPEG.

Other files not listed above must be saved either as a EPS or JPEG.

Please note: If you need us to make changes to your file (JPEG / EPS), we will require you to re-supply new artwork as either a PSD, PDF or AI file as we are unable to make changes to flattened images (JPEG / EPS / TIFF).

Please ensure that the colour is set to CMYK not RGB.

Microsoft documents

Word - Please ensure your document is sized correctly to A4 or A3 as required. If your document is for example A5, please create the file as A4 with 2 copies of your document side by side, the same goes for any other sizes, please make sure it is set to A4 or A3 otherwise we cannot print it. Alternatively please convert to PDF.

We cannot use the following formats for printing:





Below is a link to a website that can convert any of the above files into a useable PDF, it is easy-to-use and will do it for you right there online. IT'S FREE!

Please note that it is important when supplying a PDF from a Microsoft document, care is taken to ensure any spot colours are created correctly in your original document.

Please supply a screen shot of your Microsoft document before conversion this can be done by the following:

PC operators – There is a "PRINT SCREEN" button on the keyboard

Mac operators – Press the "Apple" and "Shift 4" keys, then highlight the area you wish to copy. This saves a PNG copy to your desktop


Although Photocare make every effort to provide an error free product, your cooperation is required as well. The final responsibility for proofing is yours. A proof can be sent to you via e-mail (a fee of £10 will be charged) or by post (a fee of £20 will be charged) if you request this when the order is placed.

The proof is submitted to you to ensure the accuracy of your printed project. You, the customer, are responsible for ensuring the complete accuracy of this proof. After signing our Proof Approval Form, you are responsible for any errors or omissions not indicated at this time.

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